Privacy Policy

What data we collect

We collect personal data only when you actively provide it or when it is generated automatically through your use of this site.

• Name and email address: when you sign up for the free guide or join a mailing list via the forms on this site.
• Booking information: when you schedule a session or attend the Monthly Introduction via Cal.com, that platform collects your name, email, and scheduling preferences. Cal.com's own privacy policy governs that data.
• Analytics data: we may use analytics tools (such as Google Analytics or similar) that automatically collect anonymised data about how visitors use this site, including pages visited, time on site, and approximate geographic location. This data does not identify you personally.
• Communications: if you contact us directly by email, we retain that correspondence.

We do not collect sensitive personal data (such as health information) through this website. Any clinical information you share in a therapeutic context is governed by separate confidentiality agreements and professional obligations.

How we use your data

• To send you the free guide and any follow-up content you have opted into.
• To communicate with you about sessions, programmes, or enquiries you have made.
• To understand how visitors use this site so we can improve it.
• To comply with our legal and professional obligations.

We do not use your data for automated decision-making or profiling. We do not sell your personal data to any third party.

Legal basis for processing (UK GDPR)

For visitors in the United Kingdom and European Economic Area, we rely on the following legal bases:

• Consent: for email marketing and the free guide mailing list. You can withdraw consent at any time by unsubscribing using the link in any email we send you.
• Legitimate interests: for analytics that help us understand site performance, where those interests are not overridden by your rights.
• Contract: where processing is necessary to deliver a service you have purchased or booked.

For visitors in Hong Kong, we comply with the Personal Data (Privacy) Ordinance (Cap. 486) (PDPO). You have the right to request access to and correction of your personal data held by us.

Third-party services

This site uses a small number of third-party services. Each operates under its own privacy policy.

• Kit (formerly ConvertKit): email delivery platform used to send the free guide and any mailing list communications. Kit Privacy Policy
• Cal.com: session and event booking. Cal.com Privacy Policy
• Google Fonts: typeface delivery; Google may receive your IP address when fonts load.
• Analytics providers: where analytics tools are active, they may set cookies or collect anonymised usage data.

Cookies

This site may use cookies for the following purposes:

• Essential cookies: necessary for the site to function. These do not require consent.
• Analytics cookies: used to understand how visitors use the site. These are only set with your consent, which you can give or decline using the banner shown on your first visit.

You can manage or delete cookies at any time through your browser settings. Note that disabling all cookies may affect how the site functions.

Data retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Email list subscribers' data is held for as long as they remain subscribed. If you unsubscribe, your data is removed from active lists within 30 days. Correspondence is retained for up to three years unless a longer period is required by law.

Your rights

Depending on your location, you may have some or all of the following rights:

• The right to access the personal data we hold about you.
• The right to correct inaccurate data.
• The right to erasure of your data, subject to legal obligations.
• The right to restrict or object to certain types of processing.
• The right to data portability where processing is based on consent or contract.
• The right to withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact dr.andre@essentiapsychology.com. We will respond within 30 days. If you are in the UK and are not satisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO).

Data security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of this site after changes are posted constitutes your acceptance of the updated policy.

Contact

For any privacy-related questions or requests, please write to: dr.andre@essentiapsychology.com

Essentia Psychological Services Co.
Rm 2001, Woho Business Centre
119 Jervois Street, Sheung Wan
Hong Kong